Privacy Policy

This Privacy Policy explains how SIA Tlogi ("we", "us", or "our") collects, uses, and protects your personal data when you visit this website.

1. Data Controller

SIA Tlogi
Registration number: 40203662918
Email: tlogi@inbox.lv

2. What Personal Data We Collect

We collect and process the following categories of personal data:

• Full name
• Phone number
• Email address
• Message content (provided via the contact form)

We do not collect any special category data (e.g., health, biometric, or sensitive data).

3. Purpose for Processing

We process personal data for the following purposes:

• Responding to questions and communication requests
• Registration and management of repair appointments and service orders
• Maintaining a customer database
• Order monitoring and control
• Quality checks of completed work and internal audits
• Monitoring the safety of employees and clients in our workshop premises, where audio and video surveillance is conducted
• Marketing communication – we may use your phone number to send informational or promotional messages. You may opt out of such communication at any time by following the instructions in the SMS or by contacting us.

Your data is processed only for the above-mentioned purposes.

4. Data Collection Methods

Your data is collected when you:

• Submit a message via the contact form

We do not collect data from third-party sources.

5. Analytics and Cookies

Our website uses Umami Analytics – a privacy-focused analytics solution that does not use cookies or collect personally identifiable information.

These cookies are strictly functional and are required to maintain chat continuity. No third-party marketing or profiling cookies are used.

6. Data Hosting and Transfers

All data is hosted on secure servers located in Germany.

We do not transfer any personal data outside the European Economic Area (EEA).

7. Data Retention

We retain personal data only for as long as necessary to:

• Respond to your inquiry or message
• Fulfill contractual obligations
• Comply with legal or regulatory obligations

Messages submitted via contact form are stored for a maximum of 12 months, unless further communication is required.

8. Your Rights

You have the following rights regarding your personal data:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object
• Right to data portability, where applicable

To exercise any of your rights, please contact us at tlogi@inbox.lv.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority.

9. Security Measures

We implement appropriate technical and organizational measures to safeguard personal data, including:

• HTTPS encryption
• Access control and role-based permissions
• Secure, EU-based hosting infrastructure

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" at the top of this page.

We recommend reviewing this policy periodically to stay informed about how we protect your data.